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Can you retrieve all your data after canceling a SaaS subscription?
Summary
You may be able to recover some data after cancellation, but the time to export it is while you still have access. Shopify keeps store information for two years after deactivation; that does not mean every service gives you time to finish a migration. And even a successful export may leave out files, history or settings you need in the next tool.
Ending the subscription and deleting the account are different decisions
Suppose you are moving your customer records to another tool. You might stop renewal now and keep working until the paid term ends. You might instead downgrade and keep the account under a free plan's limits. Closing the account can stop access, while permanent deletion or a personal-data erasure request goes further. The button you choose changes what you can retrieve afterward.
The useful date for a migration is the last day you can export the data you need. That may differ from the renewal-notice deadline or a later deadline for requesting a copy. Keeping those dates, and the cancellation confirmation, together makes it easier to schedule the move.
The access you keep depends on the service
| Service | Officially described behavior | What to plan around |
|---|---|---|
| monday.com | After account closure: seven days as a free trial, then inactive with no sign-in. Its default data-retention practice is not indefinite and inactive-account data can be deleted. | Export before closure. Its cancellation help now requires existing customers to give at least 30 days' notice before the subscription ends to avoid renewal. Canceling renewal and closing the account are different steps. |
| Asana | A downgrade to Personal takes effect at the end of the current subscription period. | Confirm which users, permissions and paid features remain available. Downgrade is not an instruction to delete the account; do not use it as your backup method. |
| HubSpot | Cancellation takes effect at the contractual end date and the account downgrades to free tools. Product-specific retrieval terms also apply. | Export during the paid term. A downgrade to free tools does not guarantee continued access to every paid feature or dataset. |
| Shopify | After deactivation, store information is guaranteed for two years and the store can be reactivated within that period. Data-erasure requests are separate. | Retention and reactivation do not mean full admin export access while deactivated. Finish the migration first. |
| Squarespace | Cancellation preserves data for reactivation; the site normally stays online until the billing cycle ends. An immediate annual-plan refund can change that timing. | The cancellation guide permits reactivation at any time but gives no numbered retention guarantee. A legacy pricing plan cannot be reactivated; a current plan is required. |
On a small screen, scroll the table horizontally.
Sources: monday.com cancellation and closure, Asana plan changes, HubSpot cancellation, Shopify deactivation and Squarespace cancellation.
HubSpot's 30 days is a request deadline for specific products
Product Specific Terms §3.3.3 covers Marketing Hub Professional–Marketing Contacts and Marketing Hub Enterprise–Marketing Contacts. A written request within 30 days after termination or expiration triggers temporary retrieval access or copies of Customer Data still held. Temporary access can carry a reactivation fee. After 30 days there is no obligation to maintain or provide that data.
Section 1.3 separately says Smart CRM and Free Services provide no Customer Data access after termination or expiration of the subscription term. These clauses cannot be read as a general 30-day export window for every Hub. Ask HubSpot which provision covers your products and data; do not infer a separate guarantee for Sales or Service Hub from an omitted name. HubSpot Product Specific Terms.
An export can contain the records and still miss part of the work
| Service | Available export | Limit or separate task |
|---|---|---|
| monday.com | An account admin can export boards and uploaded board files in a ZIP. | Can take up to 24 hours; once per 24 hours. Archived boards, workdocs and the Emails & Activities timeline are excluded. Export workdocs separately, such as to PDF. |
| Asana | Projects export as CSV or JSON. Enterprise+ and Legacy Enterprise Super Admins can request an organization-wide JSON export, with text only or text and attachments. | The domain-export guide excludes some attachments, including video transcriptions, form cover photos and user profile pictures. Check your plan and files before downgrade. |
| HubSpot | Records and content have separate export tools. Super Admins can export selected Files folders/files as a ZIP; the link arrives by email and in notifications. | Workflow exports exclude performance data, workflow history and data from emails used in workflows. A record export does not automatically include all these other assets. |
| Shopify | CSV backups are available for products, customers, orders, gift card codes, discount codes and financial data. Save a theme copy separately. | Product CSV does not contain the image files. Orders cannot be imported through the admin; other migration routes exist. Issued gift cards, discount codes, saved custom reports and visitor traffic cannot be transferred by the documented store-duplication route. |
| Squarespace | Certain site content exports as WordPress-format XML, including one blog and image blocks. | It is not a complete site backup. Platform-dependent content and styling can be omitted, and export/import support differs. Check media files and the receiving platform separately. |
On a small screen, scroll the table horizontally.
Sources: monday.com account export; Asana project exports and organization export conditions; HubSpot content/data and Files ZIP; Shopify backups/duplication and product images; Squarespace XML scope.
Leave time to test the files in the receiving tool
A CSV that opens successfully is a useful start. It does not yet tell you whether the receiving tool preserves a customer's linked deals, custom fields or permissions. Try a representative export and import before setting the final access end date, then compare the records and attachments. The work depends on what you need to carry across, so a half-day estimate or a fixed 30-day schedule cannot fit every move.
For monday.com, allow time for a 24-hour export and another attempt if verification fails. For HubSpot records, the current limit is three export jobs at once, not three records; additional jobs queue, and large exports can take hours. HubSpot record-export limits. For Shopify images, keep the original products and store intact until the image import has finished, as its product-export guide instructs.
Save the verified files in storage your organization controls. Only then end access, and handle any deletion request as a separate decision. Shopify says customer personal data is erased within 14 days after a completed request, subject to legal exceptions; contact support before 14 days have passed to stop it. After that, the guide says the store is not recoverable. This is not the normal two-year deactivation route. Shopify data erasure.
Official pages checked 10 October 2026. The comparison covers these five services. For a move from one of them, use the export scope above to plan a test with your own data; for Semrush, establish its export scope separately before setting an end date.
What changed on this page
- correction10 October 2026 Data export after cancellation — Asana domain export and retrieval deadlines
Asana bulk export unconfirmed; three HubSpot records at once; generic retention comparison → Enterprise+/Legacy Enterprise domain JSON with attachment options; three export jobs; retention versus access and request deadlines
Official pages checked 10 October 2026.
Every recorded change to this site is in the change log.
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