Which monday CRM plan lets you send email from the CRM, and what does it cost a small sales team?

Summary

Sending a proposal and following it up are different needs

Emails & Activities connects a mailbox to the customer record, alongside calls, meetings and notes. Standard includes this connection. A salesperson can write from the record without buying Pro merely to send one message. Official email setup guide.

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An open-tracking result is a signal about a message, not evidence that the customer accepted a proposal. Pro is worth considering when follow-up and reporting are part of your process, rather than simply because Standard has an email connection.

A sequence is more than a scheduled email

Sequences can combine automatic emails, manual emails, tasks and call tasks with wait times and sending windows. Someone still needs to complete the manual work. The current help page says email templates and HTML are not supported in Sequences. Check that your actual follow-up messages fit before upgrading for it. Sequences guide.

Mass email is capped at 500 emails per send and 2,000 per day. Messages are sent on your behalf through the connected Gmail or Outlook account, which can have tighter limits. These are CRM outreach limits, not an unlimited newsletter service. For ongoing marketing to a list, monday campaigns is a separate product priced by contacts. Mass emailing limits.

The five-seat annual payment

Paid subscriptions start at three seats and then use groups of five, so four salespeople also need the five-seat option. Using the Japan annual display checked on 10 October 2026, before tax:

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The Standard-to-Pro difference is ¥255,000 − ¥130,800 = ¥124,200 a year. Annual billing means paying the year up front, not twelve cancellable monthly purchases. The amounts are the displayed seat-plan prices, excluding separately purchased usage or apps. Ultimate, the renamed Enterprise tier, requires a quote. Japan CRM pricing.

Check your customer records as well as email

Basic lists 1,000 active contacts and deals and five columns per board; Standard lists 10,000 and fifteen columns; Pro lists 100,000 and seventy-five. These are CRM limits, not the marketing-contact allowance in campaigns. A deal board that needs separate fields for value, stage, owner, follow-up date, source and industry needs six columns, already beyond Basic.

Choose Standard if you want the customer record and mailbox together and will handle follow-up yourself. Choose Pro if sequences, mass outreach or tracking will be used regularly. If your team only needs a shared customer list and already manages email well elsewhere, test that simpler workflow before committing to an email-led CRM upgrade.

Sources

Prices and conditions checked 10 October 2026. Japan yen examples are not currency conversions.

• https://monday.com/crm/pricing
• https://support.monday.com/hc/en-us/articles/360019213180-Emails-Activities
• https://support.monday.com/hc/en-us/articles/10989655392914-Email-campaigns-and-mass-emailing
• https://support.monday.com/hc/en-us/articles/13093369125778-Mass-email-tracking
• https://support.monday.com/hc/en-us/articles/20666311273874-Sequences-on-monday-CRM
• https://monday.com/crm/use-cases/email-tracking
• https://monday.com/lang/ja/crm/pricing

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