The seven providers that will not publish a price, one by one

Seven of the 37 providers here put a contact button where the price should be: 8x8 in both markets, GoTo Connect, Sangoma's Switchvox Cloud, BT Cloud Voice, Babble and 4Com.

That is not a blank in our data. It is a decision each of them has made about how it sells, and it is visible on their own pages. This page reads those seven pages, and then shows how to get a quote into a form you can compare with the twenty that do publish.

Which providers publish a price and which do not sorts the whole dataset into four cases and explains why a missing price means different things. This page does the narrower job: it goes through the seven that publish nothing, one at a time, and then works through the arithmetic of comparing a quote against a list price.

What each of the seven puts in that space

Every quotation below is from the provider's own page on the date shown, and each row in the data file carries the same text with its source URL.

8x8 (United States and United Kingdom). The only two calls to action on the plans-and-pricing page are "Chat with Sales" and "Request a Quote", repeated for every product category, with no figure anywhere in the page text — the same on the US page and the UK one. Its terms describe how the number is arrived at instead: "The initial rates will be set forth in any quote for Subscription Services." That sentence is worth reading as a policy rather than as evasion. It says the list price is the quote.

GoTo Connect (United States). "Contact Sales" is the button on all four tiers, and the page closes with an offer of "a free personalized demo tailored to your business". GoTo is one of only two of the seven that says anything at all about fees: it publishes a support page describing its Universal Service Fee. It does not say what that fee comes to.

Switchvox Cloud, from Sangoma (United States). "Contact sales" is the call to action on each of the three deployment options — cloud, hybrid and on-premises — and the page states that plans are "flexible and tailored plans so you never pay more than you need to", with no dollar figure attached.

BT Cloud Voice (United Kingdom). "Speak to an expert" is the primary call to action. The page describes call packages and optional services in detail and carries no price. BT Cloud Voice is the only one of the seven whose ownership is stated plainly on its own site: it is BT Group.

Babble (United Kingdom). "Contact sales" on all three deployment options, and the same "flexible and tailored" framing as Switchvox, with no sterling figure and no pricing page in the navigation.

4Com (United Kingdom). The most complete version of the pattern. There is no "Pricing" or "Plans" link in the site navigation at all — we checked the homepage and the site search. The page offers "Get a quote", or a phone number.

All seven checked 2026-08-21.

What the seven have in common

Four of the seven are UK providers, out of the fourteen UK providers in the dataset; three are US, out of twenty-three. Every one of the seven sells a seat-priced phone system rather than a virtual number or a self-hosted license — the two categories where a self-serve buyer is normal are also the two categories where prices get published.

The other thing they share is a size of customer. A provider that closes most of its revenue in deals of twenty-five seats and up has very little reason to print a number it discounts in every one of those deals, and a printed number would become the ceiling in every negotiation that follows. That is a coherent commercial position, and none of these seven is doing anything improper by holding it.

The cost of that position falls on one specific person: the buyer with four seats and no leverage, who cannot compare, gets the sales call anyway, and is not the customer the pricing page was written for.

Turning a quote into the number in our table

This is the part that is usually skipped. A quote and a list price are not the same kind of number, and putting them side by side flatters the quote. Every figure in the provider list is one thing: the published seat price, times the seats you are actually billed for, over 36 months, plus any published setup fee, divided by 36 months and the seats you actually have. To compare a quote, you have to build the same number out of it.

Ask for these in writing, before the demo rather than after it:

  1. The per-seat price at your seat count, on monthly billing and on annual billing, separately. These are two different numbers at almost every provider that publishes both. Across the plans here that publish both, the monthly figure is 1.40 times the annual one at the median.
  2. The minimum number of seats billed. This is the most common reason a quote comes back above the number in your head.
  3. The term the price is fixed for, and what it becomes at renewal. A three-year figure built from a price that only holds for twelve months is not a three-year figure.
  4. Any one-off charges: setup, provisioning, number porting, handsets. Our formula adds published setup fees and nothing else, so anything else has to be listed before it can be compared.
  5. What taxes and regulatory fees add, as a percentage of the invoice at your address. No provider here publishes this, the seven included, so it can only be asked.
  6. How long the quote is valid. A quote with no expiry date is a conversation, not a price.

With one to four you can compute the same three-year effective seat cost this site computes, and place the seven in the same ordering as everyone else — privately, for your own shortlist. Five tells you how far above that number the invoice will actually land, which is the question the rest of this site exists for. Six tells you whether you can take a week to think.

What a good answer looks like

A provider that answers all six in one email is behaving well, whatever its pricing page does. Several of these seven will. The useful signal is not whether a company publishes prices — it is whether the number survives being written down.

The answers that should slow you down are the ones that arrive as a total rather than a per-seat rate, the ones that quote a discounted first year without stating the second, and the ones that will not put the minimum seat count in writing. None of those is dishonest. All three make the quote incomparable, which has the same effect on your decision.

Who this page is not for

It is not for anyone looking for a list of companies to avoid. Nothing here is a claim about any of the seven's service, reliability or honesty. Several of them are substantial businesses with a great many satisfied customers. This describes what appeared on a web page on one date, and what to do about it.

It is also not useful once you have a quote in hand and a signature date. At that point the published prices in the list are context for a negotiation rather than a shortlist, and the twenty published figures are most useful as evidence of what the same thing costs elsewhere.

Questions people ask

If a provider will not publish, is it more expensive? There is no way to know from the page, and this site does not guess. At size, a negotiated price frequently beats a list price. Below about ten seats, the providers that publish are usually the ones a small buyer can actually buy from without a sales cycle.

Will these seven ever start publishing? If any of them does, the row is re-read and the figure appears with the date it was read. Nothing here is written to stay true: every row carries its check date, and anything older than 90 days is marked as not re-checked.

Why not print the prices other sites list for these seven? Because a number without a first-party source and a date is not a fact. The seven rows stay empty until the provider fills them.

Sources

Written by Kaz (pen name). Figures are copied from providers' published pricing pages on the dates shown. We have not used these products. Corrections: contact form.