How much does call center software cost per agent each month?
Summary
Published prices start at $25 an agent a month and top out at $249. Where a product lands depends mostly on how much it does besides answering the phone.
$25 to $50: CloudTalk, Talkdesk Express, JustCall and Aircall. Built for sales and support teams of a few to a few dozen people. JustCall needs at least two users and Aircall three.
$65 to $110: RingCentral RingCX, Zoom Contact Center, Genesys Cloud CX 1, Talkdesk Voice Essentials and NiCE CXone's Omnichannel Suite. These are contact center platforms first, sold to teams that measure queues and service levels.
$145 to $249: the top tiers of the same platforms, which add workforce management, quality scoring and AI allowances.
No seat price at all: Amazon Connect charges $0.038 per voice minute plus telephony. At 2,000 minutes per agent a month that is $76 per agent before the phone line itself.
Ten agents for a year on the entry plan run from $3,000 (CloudTalk) to $13,200 (NiCE CXone).
The price lists
| Provider | Entry plan | Entry price | Highest published plan | Billing and what is extra | Provider |
|---|---|---|---|---|---|
| CloudTalk | Starter | $25 annual | Expert: $49 annual | Billed annually; unlimited calls to the US and Canada | |
| Talkdesk Express | Express | $25 monthly | Same plan | Monthly, no contract; for businesses under 50 employees in the US and Canada; calls paid from a credit balance ($100 included) | |
| JustCall | Team | $29 annual · $39 monthly | Pro Plus: $89 annual · $109 monthly | Minimum 2 users; annual or monthly | Check current plansUnpaid link |
| Aircall | Essentials | $30 annual · $40 monthly | Professional: $50 annual · $70 monthly | Minimum 3 users; annual or monthly | Check current plansUnpaid link |
| RingCentral RingCX | Standard | $65 annual · $75 monthly | Elite: $145 annual · $165 monthly | Monthly or annual; RingCentral advertises unlimited minutes | |
| Zoom Contact Center | Essentials | $69 annual | Elite: $149 annual | Billed annually; Essentials is inbound only, outbound starts at Premium ($99) | |
| Genesys Cloud CX | CX 1 | $75 annual | CX 4: $240 annual | Billed annually; phone numbers and minutes billed on top | |
| Talkdesk | Voice Essentials | $105 a month | Industry Experience Clouds: $225 a month | Per user per month; the pricing page does not state the billing term | |
| NiCE CXone | Omnichannel Suite | $110 monthly | Ultimate Suite: $249 monthly | Billed monthly in arrears, no prepay | |
| Amazon Connect | No seat fee | $0.038 a voice minute | — | Pay per use; standard telephony rates apply on top |
Scroll sideways on a phone.
"Entry plan" here is the cheapest published plan that takes phone calls. Talkdesk's Digital Essentials ($85) is cheaper than its voice plan, but it covers email, chat, SMS and social channels rather than calls, so it is left out.
Zoom's $69 Essentials plan is inbound only. If your agents call customers back, the comparison starts at Premium, $99.
Talkdesk Express and Talkdesk's main plans are two different products. Express is $25 per named user, billed monthly in arrears, with no contract, and only for businesses under 50 employees in the US and Canada. It runs a 15-day trial for up to 10 users and comes with $100 of credit for call minutes and AI features. The main plans start at $105.
Ten agents, one year
| Provider | 10 agents, 12 months |
|---|---|
| CloudTalk | $3,000 |
| Talkdesk Express | $3,000 |
| JustCall | $3,480 |
| Aircall | $3,600 |
| RingCentral RingCX | $7,800 |
| Zoom Contact Center (inbound only) | $8,280 |
| Genesys Cloud CX | $9,000 |
| Amazon Connect (2,000 voice minutes per agent a month, telephony not included) | $9,120 |
| Talkdesk | $12,600 |
| NiCE CXone | $13,200 |
The gap between the bottom and the top of this table is about the software, not the calls. A $25 CloudTalk seat and a $110 NiCE seat can both answer a call. NiCE lists voice and digital channels, omnichannel routing, recording and compliance, and AI routing as the core of every package. If your team takes calls and nobody needs routing across chat, email and voice, the cheaper seat does the job.
For the cheaper four, the seat is often all you pay for domestic calls. CloudTalk includes unlimited calls to the US and Canada. Aircall's and JustCall's plan details, including their minute terms, are on their pages here: Aircall pricing in full and JustCall pricing in full.
What the per-agent price leaves out
Genesys says plainly that phone numbers and call minutes are billed on top of the CX licenses. Why does Genesys Cloud CX cost so much more per user than a regular cloud phone plan? goes through that bill in detail.
Amazon Connect has no seat fee, and its voice price comes with the note "standard telephony rates apply." The phone number and the per-minute carrier charge are separate line items. Its model suits a team whose call volume swings a lot. A team on the phone all day pays more than it would for a seat.
RingCentral advertises RingCX as coming with unlimited minutes. NiCE says it bills monthly in arrears with no prepayment. Talkdesk Express draws calls from a prepaid credit balance.
All of these are list prices before tax. Which business phone providers actually publish their setup fees? covers the fees side.
Do you need one at all?
If what you need is a queue for five people, a regular business phone plan may already have it. When does a business need call center software instead of a regular phone plan? shows which phone plans include call queuing and where the line sits. For the phone plans themselves, the seat cost calculator compares them at your team size.
Sources
Prices checked October 5, 2026. Aircall and JustCall prices come from this site's dataset and carry their own check date.
- cloudtalk.io/pricing
- talkdesk.com/pricing and Talkdesk Express FAQs — Pricing & Billing
- aircall.io/pricing
- justcall.io/pricing
- ringcentral.com — RingCX plans and pricing and ringcentral.com/ringcx.html
- zoom.com — Zoom Contact Center
- genesys.com/pricing
- nice.com/pricing
- aws.amazon.com/connect/pricing
Related on this site
- When does a business need call center software instead of a regular phone plan?
- Why does Genesys Cloud CX cost so much more per user than a regular cloud phone plan?
- How do the big cloud phone services differ on price and features?
- How much do call recording, texting, and AI features add to a business phone plan?
- Compare every US plan at your team size
- Seat cost calculator
Written by Kaz (pen name). Figures are copied from providers' published pricing pages on the dates shown. We have not used these products. Corrections: contact form.