Which business phone plans include call queues, and what does it cost to add?
Summary
Of 12 providers, two list a call queue on their cheapest plan: Aircall and JustCall. Both also need more than one license, so the cheapest plan with a queue is not the cheapest plan overall.
Another four put it on a higher tier. Dialpad's "hold queues" start on Pro ($10 a user more than Standard), Google Voice's "call queuing for ring groups" on Standard ($10 more than Starter), Ooma's "Call Queuing" on Pro Plus ($10 more than Essentials) and Nextiva's queue on Scale ($60 more than Core).
The other six don't show a queue by plan on their pricing page. RingCentral lists only a Call Queues Booster add-on at $35, and Zoom describes call queues on its features page without tying them to a plan.
For five users, the cheapest plan whose pricing page lists a queue runs from $125 at Dialpad Connect Pro to $375 at Nextiva Scale a month, from the plan prices in this site's dataset.
Which plan lists a call queue
| Provider | Entry plan | Call queue on it? | First plan that lists one | What the page says | Provider |
|---|---|---|---|---|---|
| Aircall | Essentials: $30 a user (annual) | Yes | Already on the entry plan | “Call queuing” on every plan; queue callback from Professional; minimum three licenses | Check current plansUnpaid link |
| JustCall | Team: $29 a user (annual) | Yes | Already on the entry plan | “Call queues” on every plan; queue callback from Pro; minimum two licenses | Check current plansUnpaid link |
| Dialpad Connect | Standard: $15 a user (annual) | No | Pro: $25 a user (annual) | “Hold queues” from Pro; Standard has up to 3 departments or ring groups | Check current plansUnpaid link |
| Google Voice | Starter: $10 a user (monthly) | No | Standard: $20 a user (monthly) | “Call queuing for ring groups” from Standard; plans need a Workspace license | Check current plansUnpaid link |
| Ooma Office | Essentials: $19.95 a user (monthly) | No | Pro Plus: $29.95 a user (monthly) | “Call Queuing” on Pro Plus | Check current plansUnpaid link |
| Nextiva | Core: $15 a user (annual) | No | Scale: $75 a user (annual) | “Make & receive calls in one queue” on Scale; Engage can add the built-in call center as an add-on, no price shown | Check current plansUnpaid link |
| RingCentral RingEX | Core: $20 a user (annual) | Not listed | Not stated | Plans page lists only the Call Queues Booster add-on, $35 | Check current plansUnpaid link |
| Zoom Phone | US & CA Unlimited: $16 a user (annual) | Not listed | Not stated | Features page lists call queues with overflow rules, not by plan; queue analytics pack $25 a month | Check current plansUnpaid link |
| Quo | Starter: $15 a user (annual) | Not listed | Not stated | No queue named; group calling and custom ring orders from Business | Check current plansUnpaid link |
| Vonage Business Communications | Mobile (1–4 lines): $13.99 a user (annual) | Not listed | Not stated | No queue named; ring-all “Call Groups” on Advanced | Check current plansUnpaid link |
| Talkroute | Basic: $19 a month for the account | Not listed | Not stated | No queue named; “call stacking” (no busy signal) on every plan | Check current plansUnpaid link |
| Phone.com | Basic: $15 a user (annual) | Not listed | Not stated | No queue on the pricing page | Check current plansUnpaid link |
Scroll sideways on a phone.
A call queue holds callers in line, usually with music and messages, until someone on the team is free, and then hands the call to the next available person. A ring group only rings several phones at once; if nobody picks up, the caller goes to voicemail. The distinction matters when you read these tables, because some pricing pages list ring groups on the entry plan and the queue one tier up. Dialpad allows up to three departments or ring groups on Standard and adds hold queues on Pro. Vonage's "Call Groups", on Advanced only, ring every extension at once and are not described as a queue.
"Not listed" does not mean the provider has no queue. It means the pricing page does not say which plan has one, so the only way to know is to ask, or to check the admin settings during a trial. How does a business phone system decide who answers a call? explains how queues, ring groups and auto attendants fit together.
What five users pay for a plan with a queue
| Cheapest plan with a call queue | 5 users a month | More than the entry plan |
|---|---|---|
| Dialpad Connect Pro | $125 | +$50 |
| Google Voice Standard | $135 | +$50 |
| JustCall Team | $145 | Included |
| Ooma Office Pro Plus | $149.75 | +$50 |
| Aircall Essentials | $150 | Included |
| Nextiva Scale | $375 | +$300 |
The order is by the five-user bill. Whether a provider pays this site a referral fee does not affect it.
Aircall and JustCall land in the middle of the table even though the queue is on their entry plans, because their seats cost more to begin with and both require more than one license. Dialpad and Google Voice still come out cheaper for five users after the step up. Google Voice's figure includes the Google Workspace license each user needs. Nextiva is the most expensive way to get a queue here because it sits on Scale, the top plan; on Engage the queue comes only with the built-in call center add-on, which the pricing page does not price.
Queue callback and the extras around it
Several providers keep the features that make a queue tolerable for callers on a higher tier still. Aircall and JustCall both list a queue on every plan but keep queue callback, where a caller can hang up and be called back instead of waiting, for their second plan. RingCentral sells its Call Queues Booster ("better routing, insights, and callbacks") for $35, and Zoom sells a Customer Engagement Pack with queue analytics for $25 a month. If your callers already wait more than a minute or two, price the callback, not only the queue. How much does call center software cost per agent each month? covers the point where a full contact center plan becomes the better buy.
Sources
Plan inclusions were read from each provider's pricing page on October 5, 2026; Zoom's from its features page. Plan prices are from this site's dataset and carry their own check dates on the provider pages.
- aircall.io/pricing
- justcall.io/pricing
- dialpad.com/pricing
- workspace.google.com/products/voice
- ooma.com — Ooma Office plans
- nextiva.com/nextiva-pricing
- ringcentral.com/office/plansandpricing.html
- zoom.us/pricing/zoom-phone and zoom.com — Zoom Phone features
- quo.com/pricing
- vonage.com/unified-communications/pricing
- talkroute.com/pricing
- phone.com/pricing
Related on this site
- How does a business phone system decide who answers a call?
- Does the cheapest plan transcribe voicemails?
- Which business phone plans include an auto attendant, and what does the cheapest one cost?
- How much does call center software cost per agent each month?
- How much do call recording, texting, and AI features add to a business phone plan?
- When does a business need call center software instead of a regular phone plan?
- Which business phone plans include call recording, and what does it cost to add?
- Compare every US plan at your team size
- Seat cost calculator
Written by Kaz (pen name). Figures are copied from providers' published pricing pages on the dates shown. We have not used these products. Corrections: contact form.