Can a Canadian business go by U.S. cloud phone prices?
Summary
Not safely. Providers that sell in both countries keep separate Canadian price lists, and RingCentral's Core plan is $30 per user per month billed annually on its Canadian page against $20 on its American page. Neither page names the currency, and Zoom Phone prices its joint US and Canada plan in American dollars only.
RingCentral
The Canadian page, set to 1 to 5 users, lists Core at $30 a month billed annually or $40 billed monthly, and Advanced at $35 billed annually. Core includes unlimited domestic calling, on-demand call recording, 100 toll-free minutes, and 25 texts per user per month. Advanced raises texting to 100 and toll-free minutes to 1,000 and adds CRM integrations. Above Advanced, the page shows two Customer Engagement bundles, both priced by quote.
Add-ons cost more in Canada too. The Business SMS Booster is $35 on the Canadian page and $25 on the U.S. page, and the Call Queues Booster is $50 against $35. Unlimited calling covers the U.S. and Canadian markets only, and texting requires TCR registration, which may carry its own fees.
Ooma
Ooma's Canadian site lists three Ooma Office plans with no contract: Essentials at $24.95 per user per month, Pro at $29.95, and Pro Plus at $34.95. All three include unlimited calls to landlines and mobiles in the U.S., Canada, Mexico, and Puerto Rico, with per-minute rates elsewhere. Call recording and up to 100 texts a month start at Pro. Pro Plus brings 400 texts, CRM integration, call queuing, and AI transcriptions. Porting a number is free, and Ooma says taxes and fees vary by locale.
Zoom Phone
Zoom's pricing page offers only U.S. dollars. US & CA Unlimited is $16 per user per month billed annually or $18 monthly. The U.S./Canada regional plan comes with a direct-dial number and domestic calling in both countries, Puerto Rico included, and texting works in both. Every plan lists nomadic E911 addressing for the U.S. and Canada.
911 under CRTC rules
The CRTC requires resellers of local VoIP service to provide basic or enhanced 911 and to tell customers about the service's limitations at sign-up, in marketing materials, in the terms of service, and on the web. Providers of nomadic service also have to let customers update their most likely physical address online.
The customer notice the CRTC sets out is blunt about why the address matters. If you can't speak during a 911 call, the operator may assume you're calling from the last registered address. Callers are told to give their location and contact details as soon as the call connects.
Sources
- ringcentral.com/ca/en/office/plansandpricing.html
- ringcentral.com/office/plansandpricing.html
- ooma.ca/small-business-phone-systems/plans
- ooma.ca/legal/rates
- zoom.us/pricing/zoom-phone
- zoom.com/en/products/voip-phone/features/global-coverage
- crtc.gc.ca/eng/phone/911/voip.htm
Related on this site
- Can employees use the company phone number while they're abroad?
- Why UK and US business phone prices are not comparable
- Will 911 know where you are if you call from a VoIP phone?
- How do the big cloud phone services differ on price and features?
- Ooma pricing data
- RingCentral pricing data
- Zoom Phone pricing data
Written by Kaz (pen name). Figures are copied from providers' published pricing pages on the dates shown. We have not used these products. Corrections: contact form.