What does a year of business phone service cost for a 10-person team?
Summary
On published prices, the five lowest-cost US phone systems put ten users for a year at $660 (Grasshopper Small Business) to $1,800 (Dialpad Connect, Nextiva and Quo). Pay monthly and the order reshuffles: Dialpad Connect Standard rises to $3,240, while Zoom Phone US & CA Unlimited moves only to $2,160. Taxes and regulatory fees come on top everywhere except two places, Microsoft's Teams Phone with Calling Plan and Talkroute, whose Pro plan covers 10 users for $59 a month, or $708 a year.
The five lowest published costs at ten users
| Provider and plan | Billing | Per user per month | 10 users a month | Year, 10 users | Provider |
|---|---|---|---|---|---|
| Grasshopper Small Business | Flat package | $5.50 | $55 | $660 | Check current plans |
| Vonage Mobile (5–19 lines) | Annual billing | $12.59 | $126 | $1,511 | Check current plans |
| Dialpad Connect Standard | Annual billing | $15 | $150 | $1,800 | Check current plans |
| Nextiva Core | Annual billing | $15 | $150 | $1,800 | Check current plans |
| Quo Starter | Annual billing | $15 | $150 | $1,800 | Check current plans |
Scroll sideways on a phone.
The full order at this size, with every plan we hold, is on the 10–24 seat page.
A few of these carry conditions. Nextiva's annual price is for new customers with 1 to 100 employees who sign for 12 months or more, and Grasshopper charges one flat price per company rather than per user.
The same team, annual against monthly billing
Here are the familiar per-user plans on both billing terms. Teams Phone includes Teams Essentials, the cheapest Teams license it requires; Microsoft shows only paid-yearly prices for both.
| Provider and plan | Year, annual billing | Year, monthly billing | Difference | Provider |
|---|---|---|---|---|
| Quo Starter | $1,800 | $2,280 | $480 | Check current plans |
| Nextiva Core | $1,800 | $2,760 | $960 | Check current plans |
| Dialpad Connect Standard | $1,800 | $3,240 | $1,440 | Check current plans |
| Zoom Phone US & CA Unlimited | $1,920 | $2,160 | $240 | Check current plans |
| RingCentral RingEX Core | $2,400 | $3,600 | $1,200 | Check current plans |
| Teams Phone with Calling Plan + Teams Essentials | $2,520 | not published | — | Check current plans |
| Aircall Essentials | $3,600 | $4,800 | $1,200 | Check current plans |
| Ooma Office Essentials | not published | $2,394 | — | Check current plans |
Scroll sideways on a phone.
The jump is uneven. Zoom Phone US & CA Unlimited adds $240 a year for the team on monthly billing; Dialpad Connect Standard adds $1,440.
Two plans only come month to month. Ooma Office Essentials is $19.95 per user with no contract, $2,394 a year for ten, plus a one-time activation fee of $29.95. The fee appears in the calculator on Ooma's plans page, which doesn't make clear whether it scales with users, so we count it once. Talkroute Pro is $59 a month with ten users included, $708 a year. Talkroute says annual plans exist but doesn't publish their price, and Pro comes with three phone numbers, not ten.
Google Voice is missing from both lists. It is an add-on to a paid Google Workspace subscription, and its cheapest Workspace tier stops at 10 users and has no auto attendant.
Charges that do have a published price
- Quo: extra numbers $5 a month; automated texts 1 cent per segment; texting registration through The Campaign Registry, a $19.50 one-time fee plus $1.50 to $3 a month; calls outside the US and Canada billed per minute.
- Ooma Office: extra numbers $9.95 a month; texts past the monthly allowance $0.0095 each; porting free.
- RingCentral: texting registration costs $19 for the brand application (charged even if rejected), $15 per campaign vetting, then $1.50 or $10 a month per campaign with a three-month minimum.
- Aircall: extra numbers $6 a month.
- Talkroute: extra numbers $5 a month; texting registration $19 on Basic, $15 on Plus, included on Pro.
- Nextiva: no amounts. The pricing page notes that features "may involve extra setup, licensing, or usage fees."
Three extra numbers for the ten-person team cost $180 a year on Quo and $358.20 on Ooma.
Taxes and fees
RingCentral names the charges in a footnote: a Federal Universal Service Recovery Fee, an E911 Service Fee, a Compliance and Administrative Cost Recovery Fee, a 911 fee, and state and local taxes "may apply." It gives no amounts. Zoom says whether tax applies depends on local law and shows it in the cart. Quo adds taxes and fees at checkout, and Ooma's rate sheet says they vary by locale.
Microsoft's Calling Plan cards state that the price includes communication taxes and fees. Talkroute says it adds no separate charges for telecom taxes, the Universal Service Fund, or other regulatory fees. They are the only two providers here whose published price says those charges are already in.
Sources
- talkroute.com/pricing
- quo.com/pricing
- nextiva.com/nextiva-pricing
- dialpad.com/llm-info
- zoom.us/pricing/zoom-phone
- ooma.com/small-business-phone-systems/plans
- ooma.com/legal/rates
- ringcentral.com/office/plansandpricing.html
- support.ringcentral.com/article-v2/TCR_registration_fees.html?brand=RingCentral&product=RingEX&language=en_US
- microsoft.com/en-us/microsoft-teams/microsoft-teams-phone
- microsoft.com/en-us/microsoft-teams/essentials
- aircall.io/pricing
- knowledge.workspace.google.com/admin/voice/compare-voice-subscriptions
Related on this site
- Seat cost calculator
- Ten, fifteen and twenty people, month by month
- The same bill for two, three or five people
- Three-year rankings by seat count
- Monthly vs annual billing: 1.28x more on 10 phone plans
- Nobody publishes what the fees add
- Is Teams Phone or Google Voice still cheap once you count the license underneath?
- How much do call recording, texting, and AI features add to a business phone plan?
- How much do desk phones and headsets add to a business phone setup?
- Compare every US plan at your team size
Figures are copied from providers' published pricing pages on the dates shown. We have not used these products. Corrections: contact form.