Which business phone plans include voicemail transcription?
Summary
Most of them, on the cheapest plan. Of 14 providers whose pricing pages we read, eight list voicemail transcription on the entry plan: RingCentral Core, Nextiva Core, Quo Starter, Dialpad Standard, Zoom Phone US & CA Unlimited, Google Voice Starter, Aircall Essentials and CallHippo Starter.
Another three make you move up a tier. Ooma Office adds it on Pro ($5 a user more than Essentials), Phone.com on Plus ($7.50 more than Basic) and Vonage on Advanced ($14 more than Mobile, two tiers up).
The other three don't show it by plan. JustCall ticks "Voicemail" on every plan but has no transcription row, Talkroute's table only counts mailboxes, and Grasshopper mentions it on its features page, not its pricing page.
For five users, an entry plan that already includes transcription costs $75 at Dialpad Connect Standard to $150 at Aircall Essentials a month. Getting it at the three providers that hold it back costs $25 to $70 more a month for five users than their entry plan.
Which plan lists transcription
| Provider | Entry plan | Transcription on it? | First plan that lists it | What the page says | Provider |
|---|---|---|---|---|---|
| RingCentral RingEX | Core: $20 a user (annual) | Yes | Already on the entry plan | “Visual voicemail, voicemail transcriptions, voicemail to email”: included on Core and Advanced | Check current plansUnpaid link |
| Nextiva | Core: $15 a user (annual) | Yes | Already on the entry plan | “Voicemail transcription” checked on Core, Engage and Scale | Check current plansUnpaid link |
| Quo | Starter: $15 a user (annual) | Yes | Already on the entry plan | “Voicemail transcripts” under “All plans include” | Check current plansUnpaid link |
| Dialpad Connect | Standard: $15 a user (annual) | Yes | Already on the entry plan | “Visual voicemail” and “Voicemail transcription” on Standard, Pro and Enterprise | Check current plansUnpaid link |
| Zoom Phone | US & CA Unlimited: $16 a user (annual) | Yes | Already on the entry plan | “Voicemail with transcription” on every plan in the comparison table | Check current plansUnpaid link |
| Google Voice | Starter: $10 a user (monthly) | Yes | Already on the entry plan | “Voicemail transcription” on the Starter card; plans need a Workspace license | Check current plansUnpaid link |
| Aircall | Essentials: $30 a user (annual) | Yes | Already on the entry plan | “Voicemail transcription” and “Voicemail by email” on every plan; minimum three licenses | Check current plansUnpaid link |
| CallHippo | Starter: $19 a user (annual) | Yes | Already on the entry plan | “AI Voicemail Transcription” from Starter; the free Basic plan has voicemail without it | Check current plansUnpaid link |
| Ooma Office | Essentials: $19.95 a user (monthly) | No | Pro: $24.95 a user (monthly) | “Voicemail Transcription” checked on Pro and Pro Plus, not Essentials | Check current plansUnpaid link |
| Phone.com | Basic: $15 a user (annual) | No | Plus: $22.50 a user (annual) | “Voicemail-to-text” row: dash on Basic, “Email transcript” on Plus and Pro | Check current plansUnpaid link |
| Vonage Business Communications | Mobile (1–4 lines): $13.99 a user (annual) | No | Advanced (1–4 lines): $27.99 a user (annual) | “Visual Voicemail (with transcription)” is listed under Advanced; Mobile and Premium have voicemail and voicemail to email | Check current plansUnpaid link |
| JustCall | Team: $29 a user (annual) | Not listed | Not stated | “Voicemail” checked on every plan; no transcription row (call transcription is unlimited on every plan) | Check current plansUnpaid link |
| Talkroute | Basic: $19 a month for the account | Not listed | Not stated | The comparison table counts mailboxes (1 on Basic, 3 on Plus, 10 on Pro); the features menu says “visual voicemail with transcription” without naming a plan | Check current plansUnpaid link |
| Grasshopper | True Solo: $14 a month for the account | Not listed | Not stated | The features page lists voicemail transcription; the pricing page does not show it by plan | Check current plansUnpaid link |
Scroll sideways on a phone.
Providers do not call it the same thing. RingCentral's row is "Visual voicemail, voicemail transcriptions, voicemail to email"; Phone.com's is "Voicemail-to-text", with the words "Email transcript" in the Plus and Pro columns and a dash under Basic; Quo says "Voicemail transcripts"; Vonage calls it "Visual Voicemail" and adds "(with transcription)" only on the Advanced card. If you search a pricing page for "transcription" and find nothing, try "voicemail-to-text" or "visual voicemail" before concluding the plan lacks it.
Two details are easy to misread. Vonage's Mobile and Premium plans do have voicemail and voicemail to email, so you still get the recording in your inbox; what you don't get is the text. CallHippo's free Basic plan has voicemail but not transcription, and no calling minutes either, so for a working phone line Starter is the real entry plan, and Starter includes it.
What the step up costs at the three that hold it back
| Provider | 5 users on the entry plan | First plan with transcription | 5 users on that plan | Difference a month |
|---|---|---|---|---|
| Phone.com | $75 | Plus | $112.50 | +$37.50 |
| Ooma Office | $99.75 | Pro | $124.75 | +$25 |
| Vonage Business Communications | $62.95 | Advanced (5–19 lines) | $132.95 | +$70 |
At Ooma and Phone.com the step is one tier and buys other things as well: Ooma Pro adds call recording and texting (Which Ooma Office plan do you need for call recording and texting? walks through that choice), and Phone.com Plus adds desk-phone support. Vonage is the expensive case, because transcription sits two tiers up on Advanced, which also brings on-demand call recording capped at 15 hours a month. If transcription is the only thing you want from the step, compare the right-hand column against the table below: several providers include it on an entry plan that costs less than the stepped-up plan.
Entry plans that already include it, for five users
| Entry plan with transcription | 5 users a month |
|---|---|
| Dialpad Connect Standard | $75 |
| Nextiva Core | $75 |
| Quo Starter | $75 |
| Zoom Phone US & CA Unlimited | $80 |
| Google Voice Starter | $85 |
| CallHippo Starter | $95 |
| RingCentral RingEX Core | $100 |
| Aircall Essentials | $150 |
The order is by price. Whether a provider pays this site a referral fee does not change it. Google Voice's figure includes the Google Workspace license each user needs, and Aircall's three-license minimum does not matter at five users but would at one or two.
What the pricing pages do not tell you
None of the fourteen pages states how accurate the transcription is, which languages it handles, or how long transcripts are kept. Those are trial questions. The pages also do not always separate transcription from the AI summaries and "voicemail task extraction" that several providers now advertise; a plan can transcribe voicemails without summarizing them. How much do call recording, texting, and AI features add to a business phone plan? covers the AI add-ons and their prices.
Sources
Plan inclusions were read from each provider's pricing page on October 5, 2026; Grasshopper's from its features page because its pricing page does not show the feature by plan. Plan prices are from this site's dataset and carry their own check dates on the provider pages.
- ringcentral.com/office/plansandpricing.html
- nextiva.com/nextiva-pricing
- quo.com/pricing
- dialpad.com/pricing
- zoom.us/pricing/zoom-phone
- workspace.google.com/products/voice
- aircall.io/pricing
- callhippo.com/pricing
- ooma.com — Ooma Office plans
- phone.com/pricing
- vonage.com/unified-communications/pricing
- justcall.io/pricing
- talkroute.com/pricing
- grasshopper.com/features
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- Which Ooma Office plan do you need for call recording and texting?
- How much do call recording, texting, and AI features add to a business phone plan?
- Compare every US plan at your team size
- Seat cost calculator
Written by Kaz (pen name). Figures are copied from providers' published pricing pages on the dates shown. We have not used these products. Corrections: contact form.